FAQ

1. Where do you ship?

We currently ship within the United States.

2. How long does shipping take?

We offer several shipping options:

• Express Shipping (3–6 business days): $20
• Free Shipping (7–14 business days): $0
• Free Standard (7–14 business days): $10
• Free Shipping (Bags only, 7–14 business days): $0

Delivery times may vary slightly depending on your location and seasonal demand.

3. When will my order be processed?

Orders are processed within 1–3 business days (excluding weekends and holidays).

4. Will my order arrive before Lunar New Year?

We recommend placing your order early to ensure it arrives on time. Choose Express Shipping if you need faster delivery.

5. Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number via email.

6. What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery with photos, and we’ll resolve the issue quickly.

7. Do you accept returns or exchanges?

Yes. We accept returns and exchanges within 30 days of delivery. Items must be unused and in original condition.

8. How can I contact you?

You can reach us via email. We typically respond within 24–48 hours.

9. Do you offer refunds?

Yes. Refunds are issued after we receive and inspect the returned item.